Refund & Cancellation Policy

1. Service Payments
All services provided by KinRoute are charged in advance, ensuring that your support is scheduled and confirmed. Payments are processed based on the agreed-upon schedules discussed during your initial consultation.

2. Cancellations by Client
We understand that plans can change. To maintain fairness to our team and other clients, we require reasonable notice for all cancellations:

• Cancellations with less than 24 hours notice will be charged in full.
• Late cancellations (within the agreed notice window) may be subject to partial or full charges depending on the specific service arrangement.

3. Weekly Service Plans
For clients on ongoing weekly support plans, the following conditions apply:

• A one-week notice period is required to pause or terminate a recurring plan.
• Unused sessions within a paid week period are non-refundable and cannot be carried over.

4. Refund Eligibility
Refunds are carefully reviewed and typically only issued under the following specific circumstances:

• If KinRoute is forced to cancel a service permanently due to internal capacity.
• In the event of a verified duplicate payment.
• Where legally required under local consumer protection laws.

5. KinRoute Cancellations
If we are unable to fulfill a scheduled service due to unforeseen circumstances, we will prioritize rescheduling at your convenience. If rescheduling is not possible, a full refund for the unused service time will be provided.

6. Exceptional Circumstances
While we strive for flexibility, refunds or credits are generally not guaranteed for disruptions caused by factors outside our control, such as transport delays, adverse weather conditions, third-party provider issues, or last-minute client adjustments.

7. Policy Updates
This policy is reviewed periodically to ensure it remains fair and transparent. Updates will be posted on this page with the effective date.

If you have any queries regarding this policy, please reach out directly at:
📩 hello@kinroute.com