Our commitment to your family

​

Allowing someone to support your child's daily routine is a significant decision. We understand this completely, and we take that responsibility seriously. Our service is designed to provide not only practical support but complete peace of mind.

​

Carefully selected assistants

​

Every KinRoute assistant is chosen through a careful screening process. We look beyond experience to assess reliability, judgement, communication, and a natural warmth in working with children. Only candidates who meet our standards are invited to join.

Wherever possible, we match your family with the same assistant — so your child builds familiarity and trust over time.

​

Vetting and safeguarding

​

All assistants undergo: enhanced DBS checks (verified and current), two professional references (independently verified), identity and right-to-work checks, and safeguarding awareness training — all completed before their first journey.

We maintain high safeguarding standards at every stage, ensuring your child is supported by someone who is prepared, responsible, and trustworthy.

​

A fully managed service

​

KinRoute is not an app or a marketplace. We coordinate journeys, assign assistants, and oversee schedules to ensure consistency and reliability. You are never left to manage arrangements on your own — we handle the coordination for you.

​

Safe and thoughtful journeys

​

Every journey is planned with care. Whether on foot, via public transport, or coordinated with a private driver, we ensure routes are appropriate, timings are managed, and your child is supported throughout. Our focus is always on calm, safe, well-organised travel.

​

Clear communication

​

We keep you informed — when your child has been collected, when they have arrived, and how the journey went. Communication is simple, consistent, and designed to give reassurance without unnecessary complexity.

​

Privacy and discretion

​

We respect the privacy of every family we work with. All information is handled with discretion, and our assistants maintain professional boundaries and confidentiality at all times.

​

Our commitment

​

Every decision we make — from recruitment to daily coordination — is guided by one principle: your child's safety, wellbeing, and comfort always come first.

​

 

Ready to talk? Book a free consultation or contact us at hello@kinroute.com

​

​

Complaints Procedure

​

​

Last updated: May 2026

 

Our commitment

​

We take every concern seriously. If something has not met your expectations, we want to know about it and we want to put it right.

 

How to raise a concern

 

Contact us at hello@kinroute.com or call 020 3148 2882. Please include as much detail as possible — what happened, when, and the name of the assistant if relevant.

 

What happens next

 

Within 24 hours — we will acknowledge your complaint and confirm who is handling it.

Within 48 hours — we will provide an initial response, including any immediate actions taken.

Within 5 working days — if the matter requires further investigation, we will provide a full written response with our findings and any actions we are taking.

 

If you are not satisfied

 

If you feel your complaint has not been resolved satisfactorily, you can request a review by a senior member of the KinRoute team. We will acknowledge your escalation within 24 hours and provide a final response within 10 working days.

 

Safeguarding concerns

 

If your concern relates to the safety or welfare of a child, please contact our designated safeguarding lead immediately at hello@kinroute.com. Safeguarding concerns are treated as a priority and escalated to the relevant authorities where necessary. This is separate from the general complaints process.

​

External bodies

​

If you remain dissatisfied after our internal process, you may contact the relevant local authority,

the Information Commissioner's Office (for data-related concerns at ico.org.uk), or seek independent legal advice.

 

For questions about any of these policies:

​

Email: hello@kinroute.com

Phone: 020 3148 2882

KinRoute Ltd · Registered in England · No. 17225332

​