KinRoute Ltd ("KinRoute", "we", "us") collects only the personal information needed to provide safe, pre-booked journeys for children and families. We never sell your data. This policy explains what we collect, why, and your rights under UK data protection law.
 

1. Who we are

KinRoute Ltd is the data controller for your personal information.

Registered in England and Wales, company number 17225332. Registered office: 124 City Road, London EC1V 2NX.

Registered with the Information Commissioner's Office (ICO), registration number ZC243779.

Contact: hello@kinroute.com or 020 3148 2882.
 

2. What we collect

Parent or guardian information: name, email address, phone number, home address and payment details.

Child information: first name, age, school or activity venue, and the named adults who may hand over or collect your child.

Health and support needs: medical information, allergies or additional needs you choose to share, collected only with your explicit consent (see section 4).

Booking and journey records: booking dates, collection and destination addresses, agreed fares, and the driver and vehicle allocated, as required by Transport for London.

Journey tracking: GPS location of the vehicle during your journey, so you can follow it and we can keep it safe.

Communication records: emails, website forms, and messages taken by our telephone answering service.

Website data: analytics such as pages viewed and device type, collected through cookies (see our Cookie Policy).
 

3. Why we use it

To arrange, provide and take payment for your journeys.

To keep children safe, including handovers, journey tracking and responding to any concern.

To communicate with you, including booking confirmations, journey updates and replies to enquiries.

To meet our legal obligations, including Transport for London licensing records and tax.

To improve our service and website.
 

4. Our lawful basis

Contract: to provide the journeys you book.
​Legal obligation: to keep the records Transport for London requires of licensed private hire operators, and to meet tax and safeguarding duties.

Legitimate interests: to keep journeys safe, track vehicles during bookings and improve our service, where this does not override your rights.

Explicit consent: for any health information about your child. You can withdraw consent at any time, but we may then be unable to provide some journeys safely.
 

5. Who we share it with

Your allocated driver and assistant: only what they need for each journey, such as your child's first name, collection and drop-off details, named adults and relevant needs.
Transport for London: booking, driver and vehicle records, as required by our operator licence.
Service providers who act on our behalf: our booking and tracking platform, telephone answering service, payment provider, and IT and email services. Each is bound by a data processing agreement.
The police or children's services: where required by law or to protect a child.

We never sell personal data or share it for marketing purposes.
 

6. How we keep it safe

Your information is held in secure, password-protected systems, with access limited to people who need it. Drivers do not keep client information after a journey. Where our providers store data outside the UK, we make sure appropriate safeguards are in place.
 

7. How long we keep it

Booking, driver, vehicle, complaint and lost property records: 12 months, as Transport for London requires.

Detailed GPS route history: around 3 months. Key journey events (such as collection and arrival times) are kept with your booking records.

Financial records: 6 years, for tax purposes.

Enquiries that don't lead to a booking: deleted within 6 months of our last contact.

Safeguarding records: kept longer where needed to protect children.
 

8. Your rights

Under UK data protection law, you can ask to access, correct or delete your data, restrict or object to how we use it, withdraw consent, or receive a copy to move elsewhere. To use any of these rights, email hello@kinroute.com. We'll respond within one month.

If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
 

9. Changes to this policy

We may update this policy from time to time. The latest version will always be shown on this page, with the date it was last updated.
 

Last updated: 5 October 2026