Frequent Asked Questions

KinRoute provides trusted, vetted assistant support for families and individuals who need help managing busy day-to-day life. We focus on reducing pressure by offering reliable, flexible support when you need it most.

Our service is designed for busy parents, families, and individuals who need practical help with everyday responsibilities such as school runs, errands, activities, and appointments.

We primarily support families with children of school age and above, typically from primary school through to teenagers. Our support focuses on helping parents manage busy routines such as school runs, after-school activities, clubs, and appointments. If you’re unsure whether we can help your family, please get in touch—we’re happy to advise.

Our assistants help with everyday family and household tasks, including: School drop-offs and pick-ups Taking children to clubs, activities, or sports Supporting attendance at appointments when parents are unavailable Weekly errands and household organisation General day-to-day family support If you’re unsure, just contact us and we’ll guide you.

All new clients start with a consultation. This allows us to understand your needs and match you with the right level of support. You can request a consultation through our website.

No. You don’t need to choose a plan in advance. We’ll recommend the most suitable option for you during your consultation.

We do not offer immediate phone support at all times. As we operate alongside other commitments, we may not always be able to answer calls straight away. However, we check messages regularly and respond as quickly as possible

We typically respond within 24–48 hours. During busy periods or weekends, responses may take slightly longer, but all enquiries are handled in order of priority.

The best way to contact us is through our website contact form or email. This ensures your enquiry is received and handled efficiently.

Yes. All assistants are carefully screened to ensure they are reliable, trustworthy, and suitable for working with families before joining the service.

We currently support clients in local and surrounding areas. If you’re unsure whether we cover your location, please contact us and we’ll confirm.

Pricing depends on the level of support required. We offer flexible service plans tailored to your needs, and full pricing is shared after your consultation.

No long-term commitment is required. Our services are flexible and can be arranged based on your individual needs.

That’s completely fine. Many families are unsure at first. Book a consultation and we’ll help you understand what level of support is right for your situation.

Yes. Safety is a top priority. All assistants are carefully vetted, and we ensure they are appropriately matched for family and child-related support.

Yes. An additional fee applies for each extra child within the same booking, typically ranging from £8–£15 per hour per child, reflecting the increased level of care, attention, and coordination required.