Terms & Conditions

Effective date: May 2026

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About KinRoute

 

KinRoute Ltd is a managed coordination service connecting families with carefully selected assistants who support children with school runs, activities, and scheduled journeys. KinRoute operates as a coordination, matching, and service management provider. KinRoute is not a childcare provider, transport operator, or direct employer of assistants.

 

Assistant standards

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All KinRoute assistants undergo Enhanced DBS checks, provide two verified references, complete identity and right-to-work verification, and receive safeguarding training before working with any family.

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Service delivery

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KinRoute is responsible for recruitment, vetting, coordination, scheduling, and service organisation. Assistants are responsible for the safe execution of agreed journeys and maintaining professional conduct. Parents and guardians remain ultimately responsible for their child at all times when not in the direct care of a KinRoute assistant.

 

Bookings and payments

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All services are pre-arranged and scheduled in advance. Fees are based on agreed weekly plans or individual bookings. Payments are processed based on the schedule discussed during your initial consultation. All services are charged in advance, ensuring your support is scheduled and confirmed.

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Cancellations

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Cancellations made with more than 24 hours' notice can be rescheduled at no charge. Cancellations made with less than 24 hours' notice will be charged in full, as our assistant will have already been allocated to your journey. Late cancellations on weekly plans (within the agreed notice window) may be subject to partial or full charges depending on the arrangement. Same-day cancellations are non-refundable.

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Weekly plans

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A one-week notice period is required to pause or end a recurring weekly plan. Unused sessions within a paid week are non-refundable and cannot be carried over.

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KinRoute cancellations

 

If we are unable to fulfil a scheduled service due to unforeseen circumstances, we will prioritise rescheduling at your convenience. If rescheduling is not possible, a full refund for the unused service will be provided.

 

Circumstances beyond our control

 

Refunds or credits are not generally available for disruptions caused by factors outside our control — such as transport delays, severe weather, or third-party disruptions. We will always do our best to find an alternative solution where possible.

 

Liability

 

KinRoute holds public liability insurance and takes all reasonable steps to ensure the safety and wellbeing of every child during each journey. KinRoute's liability is limited to the direct cost of the service provided. We are not liable for indirect losses or circumstances beyond our reasonable control.

 

Operating area

 

KinRoute currently operates in South West London — Clapham, Battersea, and Wandsworth (pilot phase). Service availability may expand over time.

 

Complaints

 

If you are unhappy with any aspect of our service, please contact hello@kinroute.com. We take all feedback seriously and aim to resolve concerns within 48 hours. See our Complaints Procedure for full details.

 

Changes to these terms

 

We may update these terms from time to time. Changes will be posted on this page with an updated effective date.

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For questions about any of these policies:

 

Email: hello@kinroute.com

Phone: 020 3148 2882

KinRoute Ltd · Registered in England · No. 17225332